At MOUSE Squad, we believe expertise comes from experience, and MOUSE Squad curriculum is an important first step in building the tools needed to be successful as a Squad Member: teamwork, help desk operations & technology troubleshooting. MOUSE Squad curriculum is a collection of hands-on, coordinator-facilitated group activities within 12 standards-based instructional modules. Each activity includes a detailed lesson plan, materials list, knowledge base resources articles and facilitation advice. When your squad finishes a module, don't forget to answer the quiz and Blog-It reflection questions!

Module 1: Official Squad Member: Official Squad Member Exploration: Build a Squad Exploration: MOUSE Squad Online Exploration: Team Building • What is MOUSE Squad? • MOUSE Squad Certification • Get on mousesquad.org • mousesquad.org Scavenger Hunt • Your MOUSE Squad Avatar • Blog on mousesquad.org • Source Whisperer: HTML Basics • What is a Team? • Great Teams! • Teamwork Game: Make Some Noise

Module 2: Help Deskula: Running Your Help Desk Exploration: MOUSE Squad Operations Exploration: Getting the Word Out   • MOUSE Squad Rules of Operation • MOUSE Squad Jobs • Managing Workflow • Track Ticket Requests • CaseTracker Relay • Help Desk Theater • Taking The MOUSE Squad Pledge • Branding Your MOUSE Squad • Get the Word Out

Module 3: Hardware Hero: Desktops & Laptops Exploration: How Computers Work Exploration: Replacing Parts Exploration: Hardware Maintenance • Computers in a Nutshell • Computer–in–a–Box • Computer Parts Challenge • Ports and Connections • Escape From Motherboard City • DreamLab: Hardware Specs • Safety Guidelines • Break it Down/Build it Up • Refurbish That Old Computer • Laptop FastFix • Tech Tac Toe • Preventive Maintenance • Basic Laptop Care

Module 4: Wizard of OS: Configuring the Operating System Exploration: OS Basics Exploration: Working the OS   • The OS Identity • Installing the OS • Your OS Maintenance Routine • Navigating Your OS • Customize the Way You Work • Accessibility: Technology For All • The Command Line Interface

Module 5: Appstronaut: Software & Apps Exploration: Software Basics Exploration: Be An App Expert   • Everything About Email • Getting to Know Your Software • Working with Productivity Suites • Rate Your Software • Empower Your Clients: Software FAQ • Please Fix My Browser • Create Your MOUSE Squad Mobile App

Module 6: Dr. Troubleshooter: Troubleshooting Exploration: Good Habits for Troubleshooters Exploration: Troubleshooting in Action   • Become an Information Detective • Be a Good Problem Solver • UMCHS: A Tool for Troubleshooting • Tips for Effective Troubleshooting • Schedule Sleuth: A Maintenance Problem • Troubleshooting Q & A

Module 7: Supportasaurus: User Support Exploration: Users and User Errors Exploration: Effective Communication   • Know Your Customer • Asking the Right Questions • So You Think You Can Troubleshoot • What is Good Communication? • See What I See: Communicate • Communication: The AntiVirus • Professional Etiquette

Module 8: Tech-Cessorista: TECH-Cessories Exploration: Working With Peripherals   • TECH-cessories Inventory • Printer Problem Playoff • Teach It to Learn It: Interactive Whiteboards

Module 9: Network Ninja: Networking Exploration: All About Networks Exploration: Troubleshooting Networks   • Network Design Project • Network Addressing • Build Your Own Network • Human Packet Will Travel • Campus Network Tour • Packet Ping • Network Routing Utilities

Module 10: Change Maker: Beyond the Help Desk Exploration: Expanding Your Impact Exploration: Squad Projects and Competitions   • Mentoring in Your Squad • Engaging Your Community • MOUSE Squad University • Just Do-it-Yourself • Start Webmaking with Hackasaurus! • Go for Glory: MOUSE Squad of the Year

Specialist Certification: Garage Robotics Exploration Level 1: Circuitry Exploration Level 2: Programming Exploration Level 3: Prototyping • Understanding Circuits • Light Dimmers and Intelligent Sensors • Building a Nightlight with Transistors • Hello World! Introduction to the Arduino Microcontroller • LED Light Chaser • Alarms & Switches • Return of the Nightlight! Digital Vs Analog Programming • Researching Your Final Project • Building Your Final Project

Specialist Certification: Serious Games Exploration Level 1: Expert Gamer Exploration Level 2: Game Activist Exploration Level 3: Serious Game Designer • The Serious Gamer • Gamestar Mechanic • Core Mechanics • Goals, Obstacles & Chance • Found Object Game • Game Designers Can Change the World • Social Issues & Values • Grow-A-Game • Gaming Communities & Activism • Iteration & Prototyping • Artwork, Audio & Back-Story • Serious Game Pitch