CORRELATION WITH INFORMATION AND COMMUNICATIONS TECHNOLOGIES (ICT) INFORMATION SUPPORT AND SERVICES PATHWAY AND COMMON CORE STATE STANDARDS
MOUSE Squad Module 7 Outcomes User Support	Information and Communication Technologies (ICT) Industry Sector Knowledge and Performance Anchor Standards	Information Support and Services Pathway Standards (ICT Pathway A)	6-12 College & Career Readiness Anchor Standards for Reading, Language, Writing 11-12 CC English Language Arts Standards Listening Skills/ Reading Skills Informational Text/ Writing Skills	9-12 CC Mathematics Standards Algebra/ Functions/ Geometry Numbers/ Statistics	6-12 College & Career ELA Literacy Standards 9-12 CC Life Science Standards 9-12 CC History/ Soc Sci Standards American Democracy US History/ World History
8 Identify a customer�s technology level. 8 Learn how to communicate well when clients are difficult. 8 Identify and respond to common user errors. 8 Identify the difference between open and closed questions and their effectiveness with clients. 8 Learn how to ask open- ended questions to gather information. 8 Identify the type of message being delivered and adapt communication accordingly to create a positive relationship between client and customer. 8 Describe the basics of good communication and put this knowledge into practice. 8 Learn how to be an active listener. 8 Learn how to reflect and respond appropriately to customers. 8 Practice good manners and learn the proper way to conduct one�s self in a professional environment. 8 Earn trust and respect from others. 8 Identify things that could threaten trustworthiness.	1.0 Academics Analyze & apply appropriate academic standards 2.0 Communications Acquire & accurately use ICT terminology in oral, written, and multimedia formats Acquire and accurately use Information and Communication Technologies sector terminology and protocols at the career and college readiness level for communicating effectively in oral, written, and multimedia formats. 2.1 Recognize the elements of communication using a sender-receiver model. 2.2 Identify barriers to accurate and appropriate communication. 2.3 Interpret verbal and nonverbal communications and respond appropriately. 2.4 Demonstrate elements of written and electronic communication such as accurate spelling, grammar, and format. 2.5 Communicate information and ideas effectively to multiple audiences using a variety of media and formats. 2.6 Advocate and practice safe, legal, and responsible use of digital media information and communications technologies. 2.7 Use technical writing and communication skills to work effectively with diverse groups of people. 2.8 Understand the principles of a customer-oriented service approach to users. 3.0 Career Planning & Mgmt Integrate sources of career information to manage career plans 4.0 Technology Use technology to investigate, research and produce products and services 5.0 Problem Solving & Critical Thinking Research to create alternative solutions to answer a question or solve a problem 6.0 Health & Safety Demonstrate health & safety procedures, regulations, and personal health practices 7.0 Responsibility & Flexibility Initiate and participate in collaborations reflecting professional responsibility, flexibility, and respect 7.2 Explain the importance of accountability and responsibility in fulfilling personal, community, and workplace roles. 7.7 Demonstrate the qualities and behaviors that constitute a positive and professional work demeanor, including appropriate attire for the profession. 8.0 Ethics & Legal Responsibilities Practice professional, ethical, and legal behavior 9.0 Leadership & Teamwork Work with peers to promote creative perspectives, effective leadership, group dynamics, workforce diversity, conflict resolution 10.0 Technical Knowledge and Skills Apply essential technical knowledge & skills common to all pathways 11.0 Demonstration & Application of ICT standards in classroom, lab, and workplace settings	A1.0 Describe the role of information & communication technologies in organizations. A7.0 Support and train users on various software, hardware, and network systems A7.2 Describe and apply the principles of a customer-oriented service approach to supporting users A7.3 Use technical writing and communication skills to work effectively with diverse groups of people, including users with less technical abilities. A7.4 Document technical support provided such as using a ticketing system. A7.5 Train users to assist them in being self-supporting: formal classes, one-on-one interactions, and access and how-to guides	6-12 CC ELA Language Standards CCRAS Language 6-12 Conventions of Standard English 1&2 Demonstrate command of the conventions of standard English grammar and usage when writing or speaking along with command of the conventions of standard English capitalization, punctuation, and spelling when writing. Vocabulary Acquisition and Use 5 Demonstrate understanding of figurative language, word relationships, and nuances in word meanings. 6 Acquire and use accurately a range of general academic and domain-specific words and phrases sufficient for reading, writing, speaking, and listening at the college and career readiness level; demonstrate independence in gathering vocabulary knowledge when encountering an unknown term important to comprehension or expression. CCRAS Writing 6-12 Production and Distribution of Writing 6 Use technology, including the Internet, to produce and publish writing and to interact and collaborate with others. CCRAS Speaking & Listening 6-12 Comprehension and Collaboration 2 Integrate and evaluate information presented in diverse media and formats, including visually, quantitatively, and orally. 3 Evaluate a speaker�s point of view, reasoning, and use of evidence and rhetoric. Presentation of Knowledge and Ideas 4 Present information, findings, and supporting evidence such that listeners can follow the line of reasoning and the organization, development, and style are appropriate to task, purpose, and audience. 6 Adapt speech to a variety of contexts and communicative tasks, demonstrating command of formal English when indicated or appropriate. 11-12 CC ELA Language Skills Standards CCELAS LS.11-12.1. Demonstrate command of conventions of English grammar & usage when writing or speaking CCELAS LS.11-12.2. Demonstrate command of conventions of English capitalization, punctuation, & spelling when writing CCELAS LS.11-12.3. Understand how language functions in different contexts to make effective choices for meaning or style, & comprehend more fully when reading or listening CCELAS LS.11-12.4. Clarify meaning of unknown and multiple- meaning words and phrases CCELAS LS.11-12.5. Demonstrate understanding of figurative language, word relationships, & nuances in meanings CCELAS LS.11-12.6. Acquire & use general academic & domain-specific words and phrases sufficient for reading, writing, speaking & listening at college & career readiness level; demonstrate independence in gathering vocabulary knowledge 11-12 ELA Reading Skills Informational Text Standards CCELA RSIT.11-12.1. Cite strong and thorough textual evidence to support analysis of what the text says explicitly as well as inferences drawn from the text CCELAS RSIT.11-12.2. Determine two or more central ideas and analyze their development over the course of the text; provide an objective summary of the text CCELAS RSIT.11-12.3. Analyze complex set of ideas or sequence of events and explain how specific individuals, ideas, or events interact and develop over the course of the text CCELAS RSIT.11-12.7. Integrate and evaluate multiple sources of information presented in different media or formats to address a question or solve a problem 11-12 ELA Writing Skills Standards CCELA WS.11-12.1. Write arguments to support claims in an analysis of substantive topics or texts, using valid reasoning and relevant and sufficient evidence CCELA WS.11-12.2. Write informative/ explanatory texts to examine and convey complex ideas, concepts, and information clearly and accurately through the effective selection, organization, and analysis of content CCELA WS.11-12.3 Write narratives to develop real or imaged experiences or events using effective technique, well-chosen details, and well-structured event sequences CCELAS WS.11-12.4. Produce clear & coherent writing with development, organization, & style appropriate to task, purpose, and audience CCELAS WS.11-12.5. Develop & strengthen writing by planning, revising, editing, rewriting, focusing on addressing what is most significant for purpose and audience CCSS WS.11-12.6. Use technology, incl. Internet, to produce, publish, & update individual or shared textual evidence to support analysis of science and technical texts CCELAS WS.11-12.7. Conduct short as well as sustained research projects to answer a question or solve a problem; synthesize multiple sources, demonstrating understanding of subject under investigation CCELAS WS.11-12.8. Gather relevant information from multiple sources; assess strengths and limitations of each; integrate information into the text, avoiding plagiarism and overreliance on any one source and following a standard format for citation CCELAS WS.11-12.9. Draw evidence from literary or informational texts support analysis, reflection, & research	9-12 CC Mathematics Standards Understand and evaluate random processes underlying statistical experiments CCMS Statistics.IC.1 Understand statistics as a process for making inferences about population parameters Make inferences and justify conclusions from sample surveys, experiments, and observational studies CCMS Statistics.IC.3 Recognize the purposes of and differences among sample surveys, experiments, and observational studies CCMS Statistics.IC.5 Use data from a randomized experiment to compare two treatments CCMS Statistics.IC.6 Evaluate reports based on data Calculate expected values and use them to solve problems CCMS Statistics.MD.1 Define a random variable for a quantity of interest by assigning a numerical value to each event in a sample space; graph the corresponding probability distribution CCMS Statistics.MD.2 Calculate the expected value of a random variable CCMS Statistics.MD.3 Develop a probability distribution for a random variable defined for a sample space in which theoretical probabilities can be calculated; find the expected value. CCMS Statistics.MD.4 Develop a probability distribution for a random variable defined for a sample space in which probabilities are assigned empirically; find the expected value Use probability to evaluate outcomes of decisions CCMS Statistics.MD.5 Weigh the possible outcomes of a decision by assigning probabilities to payoff values and finding expected values. CCMS Statistics.MD.6 Use probabilities to make fair decisions CCMS Statistics.MD.7 Analyze decisions and strategies using probability concepts	*6-12 ELA Literacy Standards CCSS ELA Literacy.RST/RH.6-8.1 Cite specific textual evidence to support analysis of primary and secondary sources for SS along with analysis of Science and technical texts. 9-12 American Democracy Standards CCSS AD 12.7 Students analyze and compare the powers and procedures of the national, state, tribal, and local governments. CCSS AD 12.7.5 Explain how public policy is formed, incl. setting of public agenda and implementation of it through regulations and executive orders. CCSS AD12.8.2 Describe roles of broadcast, print, & electronic media, incl. Internet, as means of communication in American politics. CCSS AD12.8.3 Explain how public officials use the media to communicate with the citizenry and to shape public opinion. 9-12 Us History Standards CCSS US11.8 Students analyze the economic boom & social transformation of post-World War II America CCSS US11.8.7 Describe effects on society and the economy of technological developments since 1945, incl. the computer revolution, changes in communication, advances in medicine, and improvements in agricultural technology. 9-12 World History Standards CCSS WH10.3 Students analyze the effects of the Industrial Revolution in England, France, Germany, Japan, and the United States. CCSS WH10.3.5 Understand the connections among natural resources, entrepreneurship, labor, and capital in an industrial economy. CCSS WH10.9 Students analyze the international developments in the post-World World War II world CCSS WH10.11Students analyze the integration of countries into the world economy and the information, technological, and communications revolutions * Please see �Research to Build and Present Knowledge� in Writing and �Comprehension and Collaboration� in Speaking and Listening for additional standards relevant to gathering, assessing, and applying information from print and digital sources.