Welcome to MOUSE Squad
Welcome to the new MOUSE Squad eLearning. The online companion to the MOUSE Squad Youth Tech Support Program. This BETA features:
- All MOUSE Squad resources in one place--the MOUSE Squad Certified Technician Curriculum, announcements, articles from the Wire and everything about running a help desk is here.
- Quizzes that give you feedback and let you track your journey toward certification
- Forums so that MOUSE Squads can share ideas and get feedback from the community
This is a beta--which means we're still working out the kinks. Please tell us what you think by sounding off in the forums.
MOUSE Highlights: IS 49 Berta Dreyfus
Posted June 9th, 2008 by zongjuan
I recently had the opportunity to visit our MOUSE Squad of the Year. This squad has 4 students 1 girl, and 3 boys. They meet everyday during lunch for 45 minutes to work and then every Friday they take a couple of hours for squad meetings, and Mr. Valia, the faculty advisor, rewards the students with pizza.
The students manage 4 computers labs throughout the school and their responsibilities include re-imaging laptops, hardware troubleshooting, hardware replacement, software troubleshooting, smartboard set-up, and and setting up projectors. In addition to all of the great work this Squad performs on-site, they also reach out to other schools in their community and offer their professional and technical support services to faculty and administrators at local schools. They've dubbed their service "MOUSE Mobile Solutions" and pitch themselves as a low cost alternative for out of warranty machines. Sandra Barnes a principal from P.S. 57 had this to say about the IS 49 MOUSE Squad ”Kudos to the Mouse Squad and Mr. Valia of IS 49. They successfully repaired my out of warranty laptop and saved our school $400.00. I am so grateful to the youngsters who have applied their technology knowledge to repair and revive my laptop that I thought would have been irreplaceable. Thank you so much. ”
Learn more about Mobile Soultions by IS 49.
The IS 49 MOUSE Squad produced this video highlighting why they won the MOUSE Squad of the Year Award.
MOUSE Squad Vlog: We Won MOUSE Squad of the Year! from Matthew Valia on Vimeo.
If your school is working on an interesting project or would like to please leave a comment about what your doing or would ike do.
Robert F. Wagner and MOUSE Squad Featured in Edutopia Magazine
Posted June 6th, 2008 by Ted
The June/July issue of Edutopia Magazine includes and article entitled, "Tech Without Support, Schools get creative when untangling PC problems" and highlights the work of a Chicago Tech Crew, powered by MOUSE and the MOUSE Squad at Robert F. Wagner Jr. Secondary School in Queens, New York. 'The student helpers are a bit like teacher's assistants or interns, says Hannah Kim, who teaches art and computers at the Robert F. Wagner Jr. Secondary School for Arts and Technology, in Queens, New York City. Though the school has a computer technician, Kim says she fills in the gaps in addition to full-time teaching duties. The Mouse Squad students and faculty are working to establish a help desk to make her job easier. "These students can assist me in troubleshooting problems like, 'My computer froze.' It won't be just me doing this alone," Kim says. "There are routine tasks that take up precious time."' Read the full story on Edutopia.
So Whats With Service Packs?
Posted May 27th, 2008 by zongjuanWindows has a built-in auto updater but you can have more control of the update process if you visit http://www.update.microsoft.com, or go to the Windows Update in the Internet Explorer menu (See Picture Below). It’s also important to note that you must use Internet explorer to update Windows--the site doesn't work with Firefox or other browsers.

The Service Pack combines all the patches that have been released into one easy to install package. This makes it easier for you to keep your computers up to date with the latest security and performance enhancements. Moreover, Service Packs also add new functionality and features. For example Windows XP Service Pack 2(SP2) added a new revamped firewall and security center, and Windows XP Service Pack 3(SP3) adds more wireless support and is rumored to perform 10% better than Service Pack 2.
What's your experience been with Service Packs and Software Updates? Sound off in the comments.

